Refund and Return Policy – Hubglasn Sports Equipment

Effective Date: January 8, 2025

At Hubglasn, we are committed to providing you with high-quality sports equipment. We want to ensure that every purchase you make from our website meets your expectations. If for any reason you are not completely satisfied with your purchase, our Refund and Return Policy outlines the process for returns, exchanges, and refunds.

1. General Information:

2. Returns and Exchanges:

We want to make your shopping experience as seamless as possible. If you are not completely satisfied with your purchase, we offer a 30-day return period for most items. To initiate a return or exchange, please follow the steps below:

  • Eligibility for Returns:

    • The item must be returned within 30 days from the date of receipt.
    • The product must be unused, in its original packaging, and in new, resalable condition.
    • All tags and labels must be intact.

  • Return Process:

    • Please contact our customer service team via email at info@hubglasn.com or by phone at (513) 422-8687 to request a return authorization.
    • Once your return is authorized, we will provide you with the necessary instructions and a return shipping label (if applicable).
    • Please ensure that you securely package the item to prevent damage during return shipping.

  • Exchanges:

    • If you wish to exchange an item for a different size or model, please let us know as soon as possible so we can process the exchange promptly.
    • In some cases, you may be required to return the item first before the exchange is processed.

3. Refunds:

Once your returned item is received and inspected, we will issue a refund to the original payment method. Please note the following:

  • Refund Processing Time:

    • Refunds are processed within 5-10 business days after the return is approved.
    • You will receive a notification via email once the refund has been processed.

  • Refunds will be issued for the purchase price of the product, excluding any shipping charges. If the return is due to a defect or an error on our part, the return shipping costs will be covered by Hubglasn.

  • Non-Refundable Items:

    • Custom or personalized products.
    • Items that are damaged or altered by the customer.
    • Products that are returned after the 30-day return window.

4. Damaged or Defective Products:

If your product arrives damaged or defective, please contact us immediately. We will provide a full refund or replacement for damaged or defective items. Please provide pictures of the damage or defect to facilitate the process.

5. How to Contact Us:

For any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to reach out to us:

6. Shipping Information:

  • Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    • Original shipping fees are non-refundable.

  • Shipping Charges for Exchanges:

    • If you are exchanging an item, we may charge for the shipping of the replacement product. This charge will depend on the item and destination.

7. Terms and Conditions:

By purchasing from Hubglasn, you agree to comply with the terms and conditions outlined in this Refund and Return Policy. We reserve the right to update or modify this policy at any time, and all changes will be reflected on this page.

Thank you for choosing Hubglasn for your sports equipment needs. We value your satisfaction and are here to ensure your experience with us is positive!

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Street: 8096 Myers Rd Middletown, Ohio(OH)
  • Phone number: (513) 422-8687
  • Email: info@hubglasn.com
  • Website: https://hubglasn.com/